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LO Sorted Privacy Policy

 

This privacy policy tells you what to expect LO Sorted to do with your personal information.

 

The term ‘LO Sorted’, ‘I’ or 'my' refers to the owner of this business.

 

Contact details:

 

Name: Louise Ogborne

Email: louise@losorted.com

 

What information I collect, use, and why:

 

To provide services:

 

  • Names and contact details 

  • Addresses

  • Transaction records (invoices)

  • Account information

  • Photographs or video recordings

 

For the operation of customer accounts and guarantees:

 

  • Names and contact details

  • Transaction records (invoices)

  • Purchase or account history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

 

For service updates or marketing purposes:

 

  • Names and contact details

  • Marketing preferences

  • Purchase or viewing history

  • IP addresses (see Wix Cookie policy)

  • Records of consent, where appropriate

 

Lawful bases:

 

My lawful bases for collecting or using personal information.

 

To provide services:

  • Consent

  • Contract

  • Legitimate interest: I collect and use personal information for legitimate interests that benefit LO Sorted or others, including improving my services and conducting marketing activities where appropriate.

 

For the operation of customer accounts and guarantees:

 

  • Consent

  • Contract

  • Legitimate interest: I collect and use personal information for legitimate interests that benefit LO Sorted or customers, including the operation of customer accounts.

 

For service updates or marketing purposes:

 

  • Consent

  • Contract

  • Legitimate interest: I collect and use personal information for legitimate interests that benefit LO Sorted or others, including conducting marketing activities where appropriate.

 

Where I get personal information from:

 

  • People directly

  • Public sources

  • Automatically through website (Cookies)

 

How long I keep information:

 

Names and Contact Details

1 year after last contact

To maintain client relationships and for potential future service

 

Email Correspondence

1 year after last communication

To reference past communications for ongoing projects

 

Transaction records

7 years

To comply with financial and tax regulations

 

Service Records (for example, tasks completes, project files)

1 year after project completion

To provide continuity for recurring clients and for reference in case of disputes

 

Marketing Preferences

Until consent is withdrawn

To respect clients’ choices and comply with GDPR

 

Website User Data

1 year

For website analytics and user experience improvements

 

Your data protection rights:

 

Under data protection law, you have rights including:

 

Your right of access - You have the right to ask me for copies of your personal data.

 

Your right to rectification - You have the right to ask me to rectify personal data you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.

 

Your right to erasure - You have the right to ask me to erase your personal data in certain circumstances.

 

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal data in certain circumstances.

 

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

 

Your right to data portability - You have the right to ask that I transfer the personal data you gave me to another organisation, or to you, in certain circumstances.

 

Your right to withdraw consent – When I use consent as my lawful basisc you have the right to withdraw your consent.

 

You don’t usually need to pay a fee to exercise your rights. If you make a request, I have one calendar month to respond to you.

 

To make a data protection rights request, please contact me using the contact details at the top of this privacy notice.

 

How to complain:

 

If you have any concerns about my use of your personal data, you can make a complaint to me using the contact details at the top of this privacy notice.

 

If you remain unhappy with how I’ve used your data after raising a complaint with me, you can also complain to the ICO.

​

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

 

Website: https://www.ico.org.uk/make-a-complaint

 

Last updated

29 June 2024

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